Terms and booking policy
Our booking terms, in one place.
- Party deposit£40non-refundable
- Pizza deposit£5non-refundable
- Gift cards6 monthsfrom purchase
- CollectionA week or twowe’ll text or call
Booking a table
Please text, call or email to book your table. Nothing is booked on this website: we’ll confirm by phone, text or email.
“We will always try to accommodate you however yes we do advise booking especially on Saturdays and during holiday periods.”
You pay for your pieces at the studio: “along with payment for your pieces we’ll take a phone number so we can text or call you when your finished Pottle is ready for collection.”
Collecting your pottery
We dip glaze and fire your pieces in our on-site kiln. “The whole process takes a week or two (at very busy times it may be just a little longer but we’ll always let you know if there’s likely to be a delay).” We’ll text or call you when it’s ready.
Children’s parties
“Party prices start from £18 per child (food additional) with a £40 non-refundable deposit required on booking.”
Parties are “offered after school Tuesday to Friday and on Sundays for groups of 10+ painters. We can accommodate smaller groups within our normal opening hours.”
Party food ordered from The Village Café is arranged with The Village, on The Village’s own terms. For adult celebrations and team building, “prices vary so get in touch and we’ll create your bespoke package.” See Parties and celebrations.
Workshops, the wheel and Pizza & Pottery
One-off workshops, the have-a-go wheel session and Pizza & Pottery deposits are booked and paid for on our online shop at www.thepaintpottle.co.uk. After you book the have-a-go wheel session, “we’ll be in touch to arrange a date and time”.
Pizza & Pottery nights are reserved with a £5 deposit. On the night you choose your pottery (“prices from £10, from which your deposit will be deducted”). “Please note this is a non-refundable deposit.”
For our courses: “Course fee must be paid in advance and is non-refundable although may be transferred to another Paint Pottle experience within 6 months of purchase.”
Gift cards and vouchers
eGift cards come in £10, £20, £30, £40, £50, £60 and £100, and are bought on our online shop. “Gift card expires 6 months after purchase.”
“In exceptional circumstances we may extend the date or negotiate a percentage discount on your visit if you haven’t been able to use the voucher within 6 months. Vouchers are designed for one use only and cannot be sold on. The Paint Pottle will not compensate for fraudulent vouchers.”
For a course or workshop, “we can arrange for an experience gift voucher”. Buy a gift card or ask about an experience voucher.